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SHIPPING & RETURNS

Shipping Policy

At HitTCG, we pride ourselves on providing top-tier service to ensure every customer is happy, confident, and satisfied with their experience.
 

To avoid any confusion, please note the following regarding our Rip & Ship orders:

🗓️ All Rip & Ship orders are processed on weekdays, daily (if you wish to hold the shipping until the end of the week, then please let us know during Live!) 

For example, if we go live and you order during our weekend streams (Friday–Sunday), your package will be shipped the following Monday—as long as shipping has been paid, or you've asked us to hold your order until a future date.
 

Shipping Details:

  • 📦 Flat Rate Shipping: $15 AUD (pay once per week, no matter how many breaks you join)

  • 🛑 Domestic Shipping Only: We currently only ship within Australia

  • 🔔 Notifications: If any unexpected delays or service interruptions occur, we’ll let you know as soon as possible
     

If you ever need us to hold your order or combine it with a future one, just send us a message—we're happy to help where we can.
 

Thank you for choosing HitTCG!


For questions, reach out via our socials or website contact form.

Return & Exchange Policy

Due to the nature of sealed TCG products, we do not offer returns. However, your satisfaction matters to us—if an item arrives damaged or not as described, please reach out and we’ll do our best to make it right.

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📩 Contact Us: hittcg01@gmail.com

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Before purchasing, please make sure you're confident in your order to avoid any issues. We encourage all customers to double-check product details and availability before committing to a purchase.

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Rip & Ship Transparency

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As a Rip & Ship-based business, most packs will be opened live on stream with your approval. This allows you to:

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  • ✅ See the condition of your cards in real time

  • ✅ Watch us sleeve and top-load valuable hits immediately

  • ✅ Enjoy a secure and transparent experience
     

All cards are carefully packaged and shipped with protection in mind. If you have any concerns or issues with your order, don’t hesitate to get in touch.

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